Zero Tolerance Policy:

 

All Sequel employees have the right to a safe workplace free of abusive or violent behaviour. Our employees are here to help and will always treat you with respect and courtesy.

We understand that things don’t always go to plan, and certain situations can be stressful, however there is no excuse for abuse in any workspace.

Sequel Books have implemented a zero-tolerance policy on aggression and violence against its employees to ensure all staff are treated with dignity and respect. This means that aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

 

If you display abusive, threatening or violent behaviour towards Sequel employees they will:

 

1. Advise you that they will be unable to assist you if you continue the behaviour

2. Warn you that they will end the conversation if your aggressive behaviour continues

3. If your aggressive behaviour continues, you will be advised that your order will be cancelled and refunded. Our staff will then end the call and proceed to cancel & refund your order. 

4. If applicable, we will advise the relevant school of this behaviour and you may be banned from doing business with us in the future.

 

We reserve the right to refer any incidents of threatening, violent or aggressive behaviour to the Police.

 

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