Shipping & Delivery

Dispatch

We process orders every business day and most orders are sent as soon as we receive them. If your items are in stock, they will generally leave our warehouse within the following timeframe:

February to October: Allow up to 1– 5 business days
November to January: Allow up to 15 business days

Delivery timeframes

The following timeframes are a guide as to when your parcel should be delivered once they have been dispatched from our warehouse:

Brisbane: 2 – 5 business days
Regional QLD: 5 – 7 business days
Interstate: 7 – 15 business days

Most parcels are delivered within the earlier estimated timeframe. During December and January it may take longer than indicated due to the high volume of parcels received by Australia Post.

Postage & Handling

Shipping on normal book & stationery item orders is $7.95, regardless of parcel size.

Booklist Shipping prices range between $7.95 and $15 per address, dependant on the area/region your school is located.

All prices are in Australian dollars (AUD) and are intended for shipment within Australia.

Occasionally we have special postage discounts or offers. These will either automatically be applied or a code will need to be entered at checkout and may change without notice.

Tracking

Our parcels are sent via Australia Post. You will receive an email/or SMS from SequelBooks once your order has been dispatched.

Tracking details will be provided in a separate email from Australia Post. You will also receive notifications via SMS and/or email updating you on the progress of your delivery.

If you have multiple orders they may be shipped at different times. This will be indicated by multiple tracking numbers.

Claims

Claims for damaged or missing items will not be recognised after 7 days of the parcel being received. If you have received a damaged item or you are missing an item, please contact SequelBooks in writing by emailing cs@sequelbooks.com

No claims will be recognized after 7 days of receiving your parcel.

Packing

SequelBooks will ensure that goods are prepared with a reasonable amount of packaging to ensure safe delivery. No responsibility will be taken if an item is damaged during transit. SequelBooks endeavours to provides cardboard packaging and recycled paper, or enviromentally freindly foam or pellets that can safely be reused or recycled.

Delivery Delays

If there are significant delivery delays (due to late publications or supplier delivery issues) a customer service representative from SequelBooks will contact you via email, phone or SMS to let you know about the delay. Be sure to check your emails regularly.

Product Substitution

If an item is unavailable at time of packing, the product may be substituted with a similar product of the same or greater value. This will only apply to stationery items and not books.

Back Ordered Items

If an item is on backorder due to a late publication or temporarily out of stock, it will be delivered as soon as it becomes available. An SMS will be sent advising you when the item is on its way. If the backorder is for an enitre year level at a school, these will be delivered in bulk to the school and handed out during school. You will also recevie notification if this occurs.