Returns and Delivery Policy
General Returns Policies
Return of goods is at the customer's expense unless arranged or authorised by a Sequel representative.
Outbound shipping fees from the original order are not refundable.
Misbound or faulty goods will be fully refunded or exchanged if the goods are returned with proof of purchase.
Returns will only be accepted up to 30 days from invoice date or receipt of goods.
Goods must be in saleable condition, i.e. undamaged, not written in/on and with no obvious signs of use.
Please understand that whilst all attempts are made to match colour choices with any preferred selections, stock availability will take priority. You may return items for exchange if you are unsatisfied with the colour provided.
No refunds will be issued or authorised for Teacher Resources, Blackline Masters, CD Roms, DVD's, Ebooks or Ereaders or any other digital books.
No refunds will be issued for firm sale items, these items are ones that have been specifically ordered for you and are not a regularly stocked item.
Faulty calculators, USB's Sd-cards and other electronic items are subject to manufacturers warranty conditions and will only be replaced with proof of purchase.
2021/2022 RESOURCE LISTS - Ordering Information / Returns Policies -
Invoices are enclosed in order – retain a copy of your invoice for tax purposes, returns or refunds. Ensure you choose your booklist items carefully - changes cannot be made to your order once it has been submitted. Please check orders carefully as soon as you receive them and notify Sequel of any issues within 7 days of receipt of goods.
Missing, damaged or incorrect items must be reported within 7 days of receipt of goods. Returns are accepted up to 30 days from invoice date or receipt of goods. Ebooks & Digital Products are Firm Sale & cannot be returned for refund.
2022 Resource list prices are valid to 31st March 2022, online retail shop prices may vary.
Please Note: Delivery address can be any nominated address that Australia Post can deliver to. If a card is left by Australia Post the delivery must be collected from them within 10 business days. If this does not occur it will be returned to Sequel School & Office Supplies and a re-delivery fee may be applicable.