We appreciate truly appreciate your feedback!
Sequel Books & Stationery is dedicated to providing you with the best possible experience. The feedback we received from you was overwhelmingly positive and highlights the hard work and dedication of our team to provide the best possible experience for our customers. However, we do recognize areas of improvement, here are some exciting insights:
We were rated highly for ease of dealing with, with a score of 9.7 out of 10 Additionally, a significant majority of you found our quotes easy to understand and felt that we correctly interpreted your queries, with 95% agreeing. Furthermore, an outstanding 99% of you would recommend us to other schools and departments.
We were also pleased to hear that the process of building and editing booklists was rated highly, with a score of 9.5 out of 10 for ease of use. And, the response from your school community to the lists was positive, with a score of 9.1 out of 10.
Parents found our online platform to be user-friendly, with an overall score of 8.3/10 for ease of use. Additionally, they were generally happy with their experience at our platform, with an overall score of 7.6/10, and were willing to recommend us to others, with a 7.6/10 score for the likelihood of a recommendation.
We are carefully considering your feedback as we work to improve our systems and better serve our customers. We are taking into account the areas of concern that were brought to our attention and are actively working on implementing improvements to address these issues.
For this reason, we will be expanding significantly our customer service team to ensure a faster and more efficient enquiry resolution process.
Our goal is to provide the highest level of customer satisfaction and we believe that your feedback is instrumental in achieving this goal. Thank you for choosing us for your purchasing needs. We look forward to serving you in the future.
If you have any queries, please contact us.