Dear Customer, please note that our preferred method of contact at this time is phone calls, as we are currently unable to respond to emails in a timely manner. For prompt assistance or inquiries, please reach out to us at: (07) 3177 3331. Our phone line is available Monday to Friday, from 8:30 am to 4:30 pm.
Read our FAQs page for more information.
Complete the form below and one of our Customer Service team will get back to you shortly. Please include your Order Number (SQ******) in the message field for a faster response.
Please ensure you only send one (1) query for each order number. We answer each query in the order received. More than one query per order clogs the channel, slows down response time, and pushes your query back to the bottom of the response list.
You can also have most of your questions answered via our chatbot Stevie!
Please note: Sequel has a ZERO tolerance for abuse of staff, read more here Zero Tolerance Policy